The concept of user friendly or Universal Design, a term coined by the late Ronald Mace, is to make products, services and the built environment “aesthetic and usable to the greatest extent possible by everyone, regardless of their age, ability, or status in life.”
This concept is used to describe architecture, interior and product design, information provision and technology.
1 Taken from Removing Barriers to Health Care by Ronald L. Mace, FAIA, Produced by The Center for Universal Design with the North Carolina Office on Disability and Health (1998).
